NNT – Change Tracker Enterprise for Utilities
High governance, change and a massive focus on keeping data provably secure makes for an interesting cocktail of disciplines required for anyone responsible for delivering IT services within the Utilities sector. On top of all this, there’s the day to day task of keeping users happy, systems alert and available as well as enabling new business services through the use of technology…what are you going to do with all that spare time on your hands?
Our experience working with some of largest Utility companies around the world as well as smaller firms is that the IT team is looking for 3 things:
- Get IT systems into a ‘known, compliant, healthy, secure and available state’ – sometimes referred to as ‘Optimization’
- Keep them that way
- Have access to enough information – relationships and dependencies within the entire IT estate to enable sensible decisions with respect to the growth of IT in supporting the business
Sounds simple and it should be. However after years of investment in cumbersome and difficult to manage systems the task has become near impossible to achieve – let alone the people and process challenges that accompany most projects. There’s just too much separation and confusion between management and operational systems.
NNT helps by providing a simple yet complete solution for: Compliance – Security – Performance – Health – Change – Configuration – Event & Incident Management all in one low cost package.
Features include:
- Compliance auditing of IT systems with ‘out of the box’ reports for NERC CIP, SOX, ISO 27k, PCI DSS and many more to arm you fully under auditor assessment
- Base lining of the best possible state and configuration of all IT systems in conjunction with ‘Change Tracking’ allowing you to first of all establish the best possible state for your IT systems and secondly keep them that way by monitoring authorized and unauthorized changes made to all IT systems – NOTE this includes all hardware from all manufacturers as well as all applications, database and registries
- Configuration Back Up. Allows you to back up and quickly restore all IT device configurations including Network Devices, Firewalls, Host Machines and even PC’s
- Closed loop Change Management. Our enhanced offering provides complete Help Desk, Dependency Mapping, Asset & Inventory Management, Change Management and Change Auditing for an expansive ITIL based solution for keeping IT systems available and secure
- Security Information and Event Management to keep track of who’s doing what, when and where
- Fast troubleshooting. Probably the most used day to day feature. Our software scans the entire infrastructure for unauthorized or poorly executed changes to the working baseline. Whatever the problem it will manifest itself as a change to your baseline. Press a button…find what changed and find the root cause of the problem – FAST!
Steve Brasen of Analyst Firm ‘Enterprise Management Associates’ said of Change Tracker:
“With Change Tracker in place, environment problems can be quickly identified and resolved. Performance and health status information are reported, indicating existing and potential problems. By correlating these environment conditions with change events, the root cause of incidents can be easily detected, often resolving problems even before they are detected by end users.”
Steve went on to say:
“Achieving compliance is also simplified with pre-built templates for popular regulatory initiatives, including PCI DSS, HIPPA, SOX, NERC and Co Connection. NNT’s Change Tracker takes the pain out of compliance auditing and establishes constancy and reliability in the support stack.“
Please take us up on our offer of a free ‘no obligation trial’. Or call us today and speak with one of our experienced consultants
