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Establishing and maintaining a fully effective IT Management Solution is not straightforward. You will need to invest in the right management tools, recruit the right technical staff and train them on the software on an ongoing basis. Once you have done all that you also need to ensure that they stay with you at least for the full duration of the project lifetime, which can often be 5 to 10 years. The reality is that things are always changing and therefore so do priorities. IT teams are often called to engage in multiple disciplines and whilst the prospect of spending quality time learning to use management software and tools properly is attractive. The reality is that IT professional rarely get the time they really need to properly do so. NNT provide a specific solution to address this precise issue in an affordable and effective way. ‘Service Assurance’ from NNT is designed to augment your existing IT team in order to guarantee that the management solution you own and deploy is always used to it’s absolute full potential. This reduces the risk of additional expenditure on even more tools in the constant crusade to manage the IT infrastructure. Service Assurance from NNT provides a named ‘ITIL qualified consultant’ on site, on a monthly or quarterly basis for one day. During the day NNT will provide a complete review of the management tools deployed as well as the metrics applied to ensure that the most effective solution is available at all times – serving your requirements best. Unlike ‘Outsourcing’, Service Assurance from NNT is designed to compliment your existing team and enhance their skills. This allows you to ensure you get the most from your team and from your investment in Management Tools. Whilst problems with your IT systems may only be intermittent, when they do happen your own staff may have to reach for the handbooks, as that’s what tends to happen when you don’t work on problems and issues every day. The NNT technical staff however will in all likelihood have seen & resolved issues similar to yours in other instances and because of that they will also know what to do to restore service as quickly as possible. A typical NNT Service Assurance visit can include: NNT- Complete Health Check & Audit
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Through the use of advanced tracking, monitoring, management, optimization, administration and reporting techniques the highly skilled NNT team are able to compliment your IT management staff at times and in ways that allow them to best utilize their precious time, as well as guaranteeing your IT systems are properly managed. This could mean focusing their work on the projects you consider ‘add most value to your business’, or by adding our overflow and out of hour’s capabilities to strengthen your own resources and ensure continuity of service.