COBIT, ITIL and ISO27001– Continuous, real-time Change and Configuration Management
The COBIT framework is published by the IT Governance Institute and the Information Systems Audit and Control Association (ISACA) and provides a framework of Information Technology Service Delivery best practices for governance and management. The main domains for the framework comprise
- Plan and Organize
- Acquire and Implement
- Deliver and Support
- Monitor and Evaluate
With COBIT 5 there is a high degree of convergence with COSO, ITIL, ISO27K and PMBOK with Change and Configuration Management at the core.
NNT Change Tracker Enterprise has revolutionized the visibility provided for all Planned and Unplanned Changes/Incidents to make Configuration Management a more measurable and precise discipline.
Change Tracker provides a concept of ‘Closed-Loop Change Management’ whereby changes are documented and approved by a Change Approval Board (CAB) as in a traditional COBIT or ITIL process. However, the key difference with Closed-Loop Change Management is that the ACTUAL changes implemented are exposed for review and approval post-implementation. In this way, troubleshooting IT issues caused by changes made becomes a simpler and quicker task, with ready-access provided to the configuration change history for devices and any drift from the documented build standard clearly presented.
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