Canada's fourth largest mobile network operator, Freedom Mobile, announced this week that they have suffered a data breach through a third party service provider. 

vpnMentor disclosed on Tuesday that its researchers had identified an unprotected database containing information on Freedom Mobile customers, including email addresses, phone numbers, addresses, birth dates, IP addresses, credit scores, unencrypted payment card data with CVV codes, and account details. 

vpnMentor claimed the unprotected database contained at least 5 million records belonging to 1.5 million users, but Freedom Mobile has since announced publicly that these figures are not accurate. 

Freedom Mobile's investigation into the matter found that the database stored details on only 15,000 customers who had opened or made any changes to their accounts at 17 Freedom Mobile retail locations between March 25 and April 16 - a stark difference from vpnMentor's findings. 

In a statement to SecurityWeek, a Freedom Mobile spokesperson claimed, "Any reference to 1.5 million customers affected is inaccurate – the researchers could be referencing the number of lines of data exposed but it is certainly not a reference to the number of customers affected."

The company blamed the data breach on Apptium Technologies, a company contracted to help streamline its retail customer support processes. 

Freedom Mobile first learned of the unprotected database on April 18 and addressed the incident on April 23, claiming to have taken action once verifying the legitimacy of the researchers' emails. 

To prevent being the next targeted organization, breach prevention (system hardening, vulnerability management) and breach detection (file integrity monitoring, breach detection) solutions must be implemented and Security Best Practices must be met. Namely, removing vulnerabilities then maintaining Hardened System Integrity through intelligent change control. It is only by spotting the breach in time that an organization has any chance of effectively managing security.

 

 

NNT Suite of Products

change tracker gen7r2 logo

Combine industry leading Device Hardening, File Integrity Monitoring, Change Control, Configuration Management & Compliance Management into one easy to use solution that can scale to the most demanding environments!

fastcloud logo

Automatically evaluate and verify the authenticity of file changes in real-time with NNT FAST™ (File Approved-Safe Technology) Integrity Assurance.

log tracker logo logo

Comprehensive and easy to use security information & event log management with intelligent & self-learning correlation technology to highlight potentially harmful activity in seconds.

vulnerability tracker logo

Continuously scan and identify vulnerabilities with unparalleled accuracy and efficiency, protecting your IT assets on premises, in the cloud and mobile endpoints.

USA Offices
New Net Technologies LLC
Naples
Suite #10115, 9128 Strada Place
Naples, Florida, 34108
Atlanta
1175 Peachtree St NE
Atlanta, Georgia, 30361.
Portland
4145 SW Watson, Suite 350
Beaverton, Oregon, 97005.

Tel: (844) 898-8358
email [email protected]
UK Office
New Net Technologies Ltd
Rivers Lodge, West Common
Harpenden, Hertfordshire
AL5 2JD

Tel: 01582 287310
email [email protected]
CIS benchmarking SEWP Cybersecurity 500Sans Institute Now Certified
Copyright 2019, New Net Technologies LLC. All rights reserved. 
NNT and Change Tracker are registered trademarks of New Net Technologies LLC.
All other product, company names and trademarks are the property of their respective owners.