Australian transportation giant Toll Group was forced to shut down some of its online services after experiencing a cybersecurity incident last Friday.
Toll Group said it discovered a piece of ransomware on its systems on Friday, January 31. In response, the company shut down several of its IT systems at multiple sites and business units across the country to resolve the issue.
A notice published on the company's website promises to inform customers about the incident with regular updates, but customers have been unimpressed with how the company has handled the incident.
Toll Group customers' have complained on social media that they could not track their packages online and that company employees were also unable to access the tracking database. The company's MyToll website which is used by customers to track deliveries and book package collections has been taking down and is currently displaying a cybersecurity alert message.
The company claims its first priority is getting its customer-facing applications back online. While progress in its recovery activities is being made, until the incident is resolved, Toll Group is forced to record receipts manually.
The company has not released any information on the nature or severity of the attack. At this time, no details on how the incident occurred are available.
Owned by Japan Post, Toll Group has over 40K employees and claims to run a global logistics network that spans across 1,200 locations in over 50 countries. Toll Group is normally contracted to manage Australia's eBay deliveries and is the carrier of choice for many of Australia's cell phone companies when shipping our new headsets and SIM cards.
Business Insider Australia reported that this incident has impacted the company's operations in Australia, India and the Philippines.
No timeline has been issued for when the company's IT systems will be back up and running.
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