A formalized Change Management process is vital in order to maximize the effectiveness of any change while minimizing potential problems resulting from a configuration change being made. All security and corporate governance policies such as the PCI DSS, SOX, NERC CIP, HIPAA, ISO27K and GCSx CoCo all demand a robust change management process for this reason.
This whitepaper outlines the benefits - and problems - associated with any change management process and puts forward the need for greater use of automated configuration change tracking.
NNT Whitepaper: The Problem With ITIL Change Management Process »