IDB Bank® is a New York-based private and commercial bank licensed by the State of New York and a member of the Federal Deposit Insurance Corporation.
Since their doors opened in 1949, IDB has grown from its Manhattan headquarters to include branches across the United States, and today boasts over 1000+ employees and 9.229 billion USD in total assets.
David Smithers, CIO at IDB Bank explained, “I discovered early on that there were improvements needed to the way IT operations and security were managed, as our end-to-end change control process was quite weak,” Smithers said. “As ServiceNow was a key component of that transformation initiative, I wanted to implement full closed-loop change control, which is when New Net Technologies (NNT) came into the picture. I was looking for a robust solution to track what should have changed to what had actually changed.”