ITSM Integration for Cherwell®

NNT has integrated its award-winning Change Tracker™ Gen7 R2 solution with the leading ITSM provider, Cherwell®, to deliver Closed-Loop Intelligent Change Control. What this means is that approved and authorized changes issued by Cherwell are validated automatically using Change Tracker™, with a full audit trail of what actually changed, all reconciled with your change request.

We call this Change Control because any changes made outside of a Change Window are flagged as Unplanned Security Events, while changes made that align to a Change Request are separately highlighted as Planned and assigned to the request. When you combine this with Change Tracker’s Intelligent Change Control™, repeated or recurring change patterns can be modeled and re-used to precisely ensure changes were implemented as expected.

With Change Control in place, change noise becomes muted. In turn, this makes breach detection a precise and effective task, even exposing insider breaches and zero-day malware activity.

Learn more about NNT's Cherwell Integration