ITSM Integration for Cherwell®
NNT now offer intgeration with the world leading ITSM solutions from Cherwell to deliver Closed Loop, Change Control.
What this means is that approved Changes are validated automatically, with a full audit trail of what actually changed, and this all gets reconciled with your Change Requests.
We call this Change Control because any changes made outside of a Change Window are flagged as Unplanned Security Events, while changes made that align to a Change Request are separately highlighted as Planned and asigned to the request. When you combine this with Change Tracker’s Intelligent Change Control™, repeated or recurring change patterns can be modeled and re-used to precisely ensure changes were implemented as expected.
With Change Control in place, change noise becomes muted. In turn this makes breach detection a precise and effective task, even exposing insider breaches and zero-day malware activity.