ITSM Integration for Cherwell®

NNT now offer intgeration with the world leading ITSM solutions from Cherwell to deliver Closed Loop, Change Control.

What this means is that approved Changes are validated automatically, with a full audit trail of what actually changed, and this all gets reconciled with your Change Requests.

We call this Change Control because any changes made outside of a Change Window are flagged as Unplanned Security Events, while changes made that align to a Change Request are separately highlighted as Planned and asigned to the request. When you combine this with Change Tracker’s Intelligent Change Control™, repeated or recurring change patterns can be modeled and re-used to precisely ensure changes were implemented as expected.

With Change Control in place, change noise becomes muted. In turn this makes breach detection a precise and effective task, even exposing insider breaches and zero-day malware activity.

USA Offices
New Net Technologies LLC
Naples
Suite #10115, 9128 Strada Place
Naples, Florida, 34108
Atlanta
1175 Peachtree St NE
Atlanta, Georgia, 30361.
Portland
4145 SW Watson, Suite 350
Beaverton, Oregon, 97005.

Tel: (844) 898-8358
email [email protected]
UK Office
New Net Technologies Ltd
Rivers Lodge, West Common
Harpenden, Hertfordshire
AL5 2JD

Tel: 01582 287310
email [email protected]
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