NNT Recommended Change Control Program
Without our help, controlling changes can be one of the biggest challenges facing multi-functional IT Teams. The size of task, process, and coordination of effort often means that changes continue to occur outside of any planned change approvals and the IT team is unable to prevent this from continuing. The solution? NNT’s Managed Change Control Program.
NNT’s Change Control Program is an ongoing dedicated review of all changes conducted by a qualified NNT representative who through the use of NNT Change Tracker will be able to help better contain changes within either a ‘Forward Planned Change’ or an ‘Automated Intelligent Planned Change' using rules & logic to ensure that the changes taking place are fundamentally OK and non-harmful.
The purpose of this overview is not to replace existing best practice approaches to Change Management or in any way attempt to re-write existing sensible ITSM Change Management Process such as the formerly labeled ITIL.
In fact, however you chose to implement changes within your IT environment, we recommend at least some process outside of NNT Change Tracker is established to manage changes specifically within these standard change groups:
- Standard Change & Normal Change
- Emergency Change
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Change Control Program Summary
By implementing NNT’s Change Control Program your organization will have the rules & processes in place to capture changes that are either:
- Planned & detailed ahead of time, but not checked after the event for authenticity
- Planned ahead of time that will be checked for authenticity as the changes occur (Recommended)
- Not planned ahead of time, but are approved based on previous knowledge of the changes and their adherence to the criteria for which they were previously approved (Recommended)
If our planned change processes are tight and our rules for intelligently approving ad-hoc changes are in good shape, we should not see any unplanned changes at all unless they are either – Emergency Changes or Harmful/Potentially Harmful.
We wanted a flexible solution that was able to tick all the PCI boxes for us but also gave us additional benefits such as enhanced troubleshooting and improved management of our systems. We ran detailed evaluations and side-by-side comparisons for a number of the leading solutions and, put simply, we chose NNT because they offered the features we needed, their support was excellent throughout and they offered us a very competitive price.
Eric Neville, IT Director, Ryan Air
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