Change and Configuration ManagementCONFIGURATION MANAGEMENT INTELLIGENT CHANGE CONTROL

Change & Configuration Management White Papers

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The purpose of this overview is not to replace existing best practice approaches to Change Management or in any way attempt to re-write existing sensible ITSM Change Management Process such as the formerly labeled ITIL.

Within any IT estate, the only constant is change.

Change Control has always been a key security best practice. With every change made to IT systems comes a risk of a weakening of security defenses, not to mention operational problems, through misconfigurations. Changes also create ‘noise’ that makes it more difficult to detect a breach when a cyber attack succeeds.

A formalized Change Management process is vital in order to maximize the effectiveness of any change while minimizing potential problems resulting from a configuration change being made. All security and corporate governance policies such as the PCI DSS, SOX, NERC CIP, HIPAA, ISO27K and GCSx CoCo all demand a robust change management process for this reason.

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