NNT’s Post Deployment Check-Up Service
NNT understands that the first months with a new product are the most important. This is when the real learning is done and operational processes put in place to integrate the solution within the organization.
Therefore to help our customers maximize the effectiveness of their investment, the NNT team will conduct a post-deployment check-up to ensure everything is running smoothly.
The check-up session is normally conducted at the 6-month point but as a customer of NNT, the session is there to be used whenever you feel it is suitable.
The check-up takes the form of a 30-minute call with your NNT account manager and an NNT technical resource.
At the end of the check-up session your NNT account manager will follow-up with a summary of the items discussed. If there are items which need to be addressed in more detail, perhaps a little bit of "how to" training or potentially an upgrade, then follow-up sessions with the support team will be organized.
The FIM portion of NNT literally saved my company last week. By monitoring the IT estate with NNT, we were able to identify a threat that the Firewall failed to protect against and the AntiVirus software wasn’t able to detect. NNT’s real-time FIM alerted us to the altered system dll files amongst the multitude of file changes taking place, pinpointing the offending Root Kit and enabling us to deal with the malicious malware before it could wreak havoc - I would rate NNT’s contribution to our security initiative as absolutely invaluable!
David McKnight, Data and Network Security Officer, Public Interest Communications Inc.