NNT’s Post Deployment Check-Up Service
NNT understands that the first months with a new product are the most important. This is when the real learning is done and operational processes put in place to integrate the solution within the organization.
Therefore to help our customers maximize the effectiveness of their investment, the NNT team will conduct a post-deployment check-up to ensure everything is running smoothly.
The check-up session is normally conducted at the 6-month point but as a customer of NNT, the session is there to be used whenever you feel it is suitable.
The check-up takes the form of a 30-minute call with your NNT account manager and an NNT technical resource.
At the end of the check-up session your NNT account manager will follow-up with a summary of the items discussed. If there are items which need to be addressed in more detail, perhaps a little bit of "how to" training or potentially an upgrade, then follow-up sessions with the support team will be organized.
We wanted a flexible solution that was able to tick all the PCI boxes for us but also gave us additional benefits such as enhanced troubleshooting and improved management of our systems. We ran detailed evaluations and side-by-side comparisons for a number of the leading solutions and, put simply, we chose NNT because they offered the features we needed, their support was excellent throughout and they offered us a very competitive price.
Eric Neville, IT Director, Ryan Air