ServiceNow® FAQs
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The ITSM Module will pick up the ‘Affected CIs’ referenced in any Change Request and will use the best match for these with existing Group or Device names in the Change Tracker instance. SO in this example, the Change Request will reference the 10 endpoints, and the ITSM Module will match these to the corresponding Devices in Change Tracker.
No problem, for pre-production testing we can provide a second CT instance to use as part of a managed implementation project
We are using core ServiceNow API operations, centred around querying Change Requests, and as such this is a long standing and static section of the SNow API, so changes are unlikely. In the event that there are relevant changes, as a Now Certified application we are obliged to warrant compatibility with any future SNow updates as part of our ServiceNow Store agreement. The process is pretty exacting to guarantee compatibility, but we do get advanced access to new versions pre-launch so we can always be ahead of the curve.
Yes, we operate read-only access, recommendation is to use a SNow account with the built-in ITIL Role privilege
We don’t need an API key, API operations are transacted via user account credentials to thehttps://
We use standard built-in features of ServiceNow and Change Tracker for this. We use a ServiceNow built-in Inbound Email action for Incident Creation – Unplanned change notifications are configured with Change Tracker to be alerted by email to a ServiceNow instance email account, presented by the built-in ServiceNow POP3 email server
USA Offices
New Net Technologies LLC
Suite #10115, 9128 Strada Place
Naples,
Florida,
34108
New Net Technologies LLC
1175 Peachtree St NE
Atlanta, Georgia, 30361.
Tel: (844) 898-8358
[email protected]
UK Office
New Net Technologies Ltd
Rivers Lodge, West Common
Harpenden,
Hertfordshire
AL5 2JD
Tel: 020 3917 4995
[email protected]
If you are installing a fresh instance of Change Tracker Gen 7 R2 7.3, i.e. not upgrading, please continue to download this package.
If you are upgrading from an existing version of Change Tracker then please read the download notes or contact support for advice on the upgrade process - [email protected]